The MacPractice Support Department is absolutely dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our Support Department, MacPractice provides a robust and thorough help section included in the software that can provide immediate assistance and training to you and your staff.
Whether it's by live chat, phone, email or online, the MacPractice support team is ready to help.
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple to assist in your support of Apple products.
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant.
MacPractice is the most experienced support team on the planet when it comes to diagnosing, repairing and migrating MediMac, DentalMac and ChiroMac data files.
Live chat, documentation, videos and mini-class schedules are available from MacPractice.
Live chat is now available on the MacPractice Help site.
Describe the assistance you need with a pop of the bubble from any view in MacPractice and our support department will respond with your preference of a phone call or email.
I've been a MacPractice user for 15 years and I have never been unhappy with the product or the backup service. I would recommend it to anyone who wants easy, clean and supported software.
Prompt, and knowledgeable.
Canan was most patient in talking us through our difficulty. We , at least me, are not the most computer literate people, and ALL of your reps have ALWAYS been patient with us, GUIDING US TO A SOLUTION. Definitely 5 STAR service! Always!!
We received great help from MacPractice this morning on two issues -=both now resolved. Thank you!!!!!
I have been having trouble with secondary claims crossing over to the patient and then receiving payment for them. I have no formal Mac Practice training, so I rely on popping the bubble as a learning resource. I should have asked sooner for this issue, but I am glad I did. Primary claim generation options make so much more sense now! Thank you.
Great job explaining IN DETAIL the steps needed to do what I need to do in MP.
thank you for your quick responc
Great customer service!
I really love my Macpractice software. It is easy to use and the company is continually improving the functionality of the software to keep up with EMR demands. With the third party EFax capability, I am now able to view, save, and send my faxes and tests results from my laptop, without having to go into my office.
Great support, quick response and effective. Thank You
They are always prompt knowledgeable and nice.
I'm always pleased and satisfied using MacPracatice support. We have a lot of telephonic interruptions -- and there's only one person on the desk. The support personnel are always willing to let me handle patients and phone duties. And every time I've used support, they've taken care of any issues I've called about.
The technical support I just received from Nate to help me resolve an issue with Mac Practice was simply outstanding.
Everybody was so helpful !! Thank you so much :)
I appreciate the fact that MacPractice called me as soon they noticed our computers were running out of storage space for our backups and helped us solve the issue before we even asked for their help. Thank you for being so proactive!
Help team is alway reliable and fast. I truly feel there is no worries with MacPractice operations. Thank you!
Awesome!! Got the link I needed to download & install MacOS 10.12 - Sierra on my MacPro Server. Once a server is running well, it's like a fine tuned musical instrument-you don't want to mess with it! Thus it was still on El Capitan 10.11, while all the new iMacs are on Sierra as they came like that direct from Apple. Now our Server is updated-all done remotely-never left my house. All done over LogMeIn. I have to go to the office to log in & update to MP 9.5.3. Best Regards, Dr Murray Johnson