Software FAQ

What are the system requirements?

MacPractice 4.4
Clients Server/Client*
Minimum Recommended Minimum Recommended
Operating System Mountain Lion (10.8) / Mavericks (10.9)
Processor Intel Core 2 Duo, i3, i5, i7, Xeon (64 bit architecture)
Memory † 4GB ** 8GB+ 6GB *** 8GB+ †
Hard Drive 64GB 64GB+ 64GB **** 1TB+ ****
Graphics Card NVIDIA or ATI graphics card is recommended for computers using Imaging or Digital Radiography**

* Smaller offices with less than 25 clients may use the server computer as a client for data entry as well (nondedicated server). Additional memory is recommended on a computer that operates both as a server and a client.

† Rule of thumb that may be used to determine the optimum amount of RAM for a server: 1.5GB times the number of MacPractice simultaneous users (minimum of 6GB in any case) up to the maximum RAM capacity.

** 8GB is the minimum recommendation for computers using MacPractice Digital Radiography or MacPractice Imaging.

*** 25 or more simultaneous users of MacPractice requires a dedicated server. MacPractice is 64 bit and can address as much as 128GB of RAM.

**** 1.5GB times the number of MacPractice simultaneous users (minimum of 6GB in any case) up to the maximum RAM capacity.

MacPractice 4.3
Clients Server
Minimum Recommended Minimum Recommended
Operating System Mountain Lion (10.8) or Mac OS X Lion (10.7)
Processor Intel Core Duo or faster
(32 or 64 bit architecture)
Intel Core 2 Duo or faster
(64 bit architecture required)
Memory 4GB 4GB+ 4GB 6GB+
Hard Drive 25GB 25GB 100GB 300GB
Graphics Card A NVIDIA or ATI graphics card is recommended for workstations using Imaging or Digital Radiography

Internet Connection

An Internet connection (cable or DSL preferred) is required to:

  • Initially download MacPractice software
  • Download MacPractice software updates
  • Activate/Reactivate your MacPractice software license
  • Activate software abilities
  • Access MacPractice Help site from software

MacPractice Backups

MacPractice data is stored in a MySQL database which is not backed up by Time Machine. MacPractice recommends you make at least one backup daily on external volumes, one for each day of the week that business is conducted. A daily backup will help ensure you always have a good backup to revert to in the event of unforeseen circumstances, such as equipment theft, fire, natural disasters or hard drive/hardware failure.

How much do software upgrades cost?

Upgrades for MacPractice software are included in the annual support fee.

Is there a Windows version of MacPractice?

No. We have been committed to the Macintosh Operating System since our first practice management software was developed in 1984. However various technologies make it possible for our clients to use other Windows applications on a Mac, affordably and quickly. We support a growing number of bridges to Windows applications from MacPractice for our clients, and we maintain a moderate level of expertise with cross platform enabling technologies.

Can I migrate my current data to MacPractice?

Yes. We can move your data from your current Windows or Mac software into MacPractice as we have for many others.

Is MacPractice software compatible with additional software/hardware interfaces?

Yes. MacPractice supports a wide variety of third party software/hardware interfaces.

What kind of support does MacPractice offer?

We provide toll-free telephone support, email support, and we can utilize remote screensharing for troubleshooting.

What about training options?

MacPractice offers several training solutions, including:

  • Free Mini-Classes
  • On-site training
  • Corporate Training at MacPractice corporate in Lincoln, NE
  • Phone Training

How do I get other questions answered?

To get your questions answered via email or phone, please register on our contact page and note your question in the comments area. You may also call Kelly Krueger at (646) 305-9008 or Mark Hollis, CEO, at (212) 683-2224.