MacPractice Support is there for you!
Our excellent team of Support representatives stands ready to assist you!
Contact Support Now
Contact Technical Support via toll-free telephone or email
Support Methods and Hours
- Chat and Email Support is great for basic questions or advice on how to handle a particular scenario, but involved troubleshooting is better done over phone.
- Phone Support is great for more involved questions and troubleshooting, as we are able to establish a secure share screen to better assist you.
- Our HelpDesk is available with hundreds of articles and videos to help you learn any aspect of the software!
What do our clients think about our Support Team?
- “Dude rocked at solving the problem that I called about AND THEN he solved a issue that had been haunting me without even asking!”
- “I received a call back to my request very quickly and the support person knew exactly what was needed to fix the issue. Very happy with our share screen session today.”
- “Carlos was very helpful in solving my problem. Excellent service!”
- “Super kind, efficient, and willing to help! Happy with our help today!”
- “Ahmed was the best, I’ve never had this type of positive experience before.”
- “Ezra was outstanding! Knowledgeable and extremely pleasant!”
- “Excellent and friendly help, as always, thanks!”
The MP Customer Hub
We also provide a web portal where you can submit new tickets and track the status of previously submitted Support tickets.
- You can access the Customer Hub portal here: help.macpractice.com
- If you have not signed up for the Customer Hub, you can do so here: Customer Hub Sign Up
Downloading MacPractice
You can download MacPractice at the following URL:
- https://www.macpractice.com/download
- You will need your MP Serial and account email / password in order to download. If you need assistance, please call MP Support.