The MacPractice Support Department is absolutely dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our Support Department, MacPractice provides a robust and thorough help section included in the software that can provide immediate assistance and training to you and your staff.
Whether it's by live chat, phone, email or online, the MacPractice support team is ready to help.
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple to assist in your support of Apple products.
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant.
MacPractice is the most experienced support team on the planet when it comes to diagnosing, repairing and migrating MediMac, DentalMac and ChiroMac data files.
Live chat, documentation, videos and mini-class schedules are available from MacPractice.
Live chat is now available on the MacPractice Help site.
Describe the assistance you need with a pop of the bubble from any view in MacPractice and our support department will respond with your preference of a phone call or email.
Rapid and seamless. The technological experience is truly exceptional.
Ive always had a decent experience with MacPractice Customer support. Techs are always polite and helpful - especially Carlos and Tanner!
A+ software Thank you
Professional customer service.
I appreciate that the help desk has such a deep understanding of their MacPractice software. The representatives contact us in minutes which ensures a steady workflow within our office. It is clear that MacPractice cares about their clients, our business and our success - Thank you!
I request support from MacPractice via 800 number, email, and the "pop the bubble" conversation balloon. My experience has always been that my questions are answered promptly and clearly. Thank you!
exceptional support - quick competent patient solo psychiatric practice runs far more efficiently since started use a few years ago now could not imagine running my practice without it now christopher kye - delray beach - FL
No one beats MacPractice for timely and friendly service. They always get back to us quickly, even on the phone where we get to talk to a real person who generally either solves our problems immediately -- or gets back to us that day with a solution. I feel so lucky to have found them at the beginning of my private practice and nothing could convince me to switch to a different company.
My experience was great! Everyone at MacPractice that I came in contact with was outstanding!! Thank you all so much for your help. Five Stars for all!
Quick response time, got our systems up & running smoothly. Felt like I was informed on ways to prevent the "crash" in the future. Appreciate the help!
MacPractice is always top of things. All the people That I have dealt with in customer support have been wonderful
Very responsive team! I wish my experience with other support 'specialists' were as fruitful ... Great Job!!
thanks for the experience with you
Cannot say enough as to how your team responds and explains how to navigate through the program.
I've been a MacPractice user for 15 years and I have never been unhappy with the product or the backup service. I would recommend it to anyone who wants easy, clean and supported software.