The MacPractice Support Department is absolutely dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our Support Department, MacPractice provides a robust and thorough help section included in the software that can provide immediate assistance and training to you and your staff.
Whether it's by live chat, phone, email or online, the MacPractice support team is ready to help.
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple to assist in your support of Apple products.
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant.
MacPractice is the most experienced support team on the planet when it comes to diagnosing, repairing and migrating MediMac, DentalMac and ChiroMac data files.
Live chat, documentation, videos and mini-class schedules are available from MacPractice.
Live chat is now available on the MacPractice Help site.
Describe the assistance you need with a pop of the bubble from any view in MacPractice and our support department will respond with your preference of a phone call or email.
MacPractice is always top of things. All the people That I have dealt with in customer support have been wonderful
Very responsive team! I wish my experience with other support 'specialists' were as fruitful ... Great Job!!
thanks for the experience with you
Cannot say enough as to how your team responds and explains how to navigate through the program.
I've been a MacPractice user for 15 years and I have never been unhappy with the product or the backup service. I would recommend it to anyone who wants easy, clean and supported software.
Prompt, and knowledgeable.
Canan was most patient in talking us through our difficulty. We , at least me, are not the most computer literate people, and ALL of your reps have ALWAYS been patient with us, GUIDING US TO A SOLUTION. Definitely 5 STAR service! Always!!
We received great help from MacPractice this morning on two issues -=both now resolved. Thank you!!!!!
I have been having trouble with secondary claims crossing over to the patient and then receiving payment for them. I have no formal Mac Practice training, so I rely on popping the bubble as a learning resource. I should have asked sooner for this issue, but I am glad I did. Primary claim generation options make so much more sense now! Thank you.
Great job explaining IN DETAIL the steps needed to do what I need to do in MP.
thank you for your quick responc
Great customer service!
I really love my Macpractice software. It is easy to use and the company is continually improving the functionality of the software to keep up with EMR demands. With the third party EFax capability, I am now able to view, save, and send my faxes and tests results from my laptop, without having to go into my office.
Great support, quick response and effective. Thank You
They are always prompt knowledgeable and nice.
I'm always pleased and satisfied using MacPracatice support. We have a lot of telephonic interruptions -- and there's only one person on the desk. The support personnel are always willing to let me handle patients and phone duties. And every time I've used support, they've taken care of any issues I've called about.
Take a break from the rush and pressure to gain a new perspective. At the MacPractice User Conference you will evaluate current and new workflows to achieve greater efficiency and productivity when upon your return.