The MacPractice Support Department is absolutely dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our Support Department, MacPractice provides a robust and thorough help section included in the software that can provide immediate assistance and training to you and your staff.
Whether it's by live chat, phone, email or online, the MacPractice support team is ready to help.
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple to assist in your support of Apple products.
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant.
MacPractice is the most experienced support team on the planet when it comes to diagnosing, repairing and migrating MediMac, DentalMac and ChiroMac data files.
Live chat, documentation, videos and mini-class schedules are available from MacPractice.
Live chat is now available on the MacPractice Help site.
Describe the assistance you need with a pop of the bubble from any view in MacPractice and our support department will respond with your preference of a phone call or email.
Excellent customer service
Jenny has taken care of us a couple of times now and she is super helpful and very nice. Always gets the problem resolved. thank you!
MAC PRACTICE STAFF IS THE BEST .I'VE BEEN WITH DR BONDS FOR OVER 30 YEARS AND I MUST SAY MAC PRACTICE NEVER DISAPPOINTED US.
Very satisfactory...I haven't had time to work my problem, but at least I now have a "road map" for that project. THANKS!!
always quick response to any questions or problems
Its great !!! Its helping me free up time so I can enjoy my family !!! I recommend to everyone …..
The representative was very helpful
Simple and efficient to use
Amazing service. Very helpful and courteous. Much appreciated.
Rapid and seamless. The technological experience is truly exceptional.
Ive always had a decent experience with MacPractice Customer support. Techs are always polite and helpful - especially Carlos and Tanner!
A+ software Thank you
Professional customer service.
I appreciate that the help desk has such a deep understanding of their MacPractice software. The representatives contact us in minutes which ensures a steady workflow within our office. It is clear that MacPractice cares about their clients, our business and our success - Thank you!
I request support from MacPractice via 800 number, email, and the "pop the bubble" conversation balloon. My experience has always been that my questions are answered promptly and clearly. Thank you!