The MacPractice Support Department is absolutely dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our Support Department, MacPractice provides a robust and thorough help section included in the software that can provide immediate assistance and training to you and your staff.
Whether it's by live chat, phone, email or online, the MacPractice support team is ready to help.
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple to assist in your support of Apple products.
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant.
MacPractice is the most experienced support team on the planet when it comes to diagnosing, repairing and migrating MediMac, DentalMac and ChiroMac data files.
Live chat, documentation, videos and mini-class schedules are available from MacPractice.
Live chat is now available on the MacPractice Help site.
Describe the assistance you need with a pop of the bubble from any view in MacPractice and our support department will respond with your preference of a phone call or email.
I have used Macpractice for 6 years. It is nothing short of amazing. I have very customized history, physical exam, and patient result forms individualized to each patient. The previous emr's I have used including IDX do not come close to the capability of Macpractice. Plus my in-office server has never gone down; nor have I ever had software or system problems like so often happens on a PC format. Also their backup for questions on how to operate their software is excellent. I love it.
I appreciate the rapid response to my questions and the consistent high level of expertise that your support team has in solving my problems. This support gives me the confidence to run a solo practice. Thanks very much.
Absolutely ......love the software. The best software I have used thus far in healthcare that I have utilized
Josh was very pleasant and tried to help resolve the issue
Amy got me up and running in no time
Timely and professional.
Solved our problem and pointed out a separate physical issue with camera.
Macpractice has always been great at helping us find solutions. We are long time Mac people and this is the best software out there. Very easy to train new staff, and great follow up by the company.
I submit a "problem" and the answered me really fast. The support always have a good answer to my questions.
a good team to have in your it plan
Nate was very kind to help us get back up and running after an inadvertent operating system installation on a Friday evening required us to update each of our computer’s software over the weekend. Nate got us up and running on a Saturday so we were ready to work Monday morning. Thank you!
Every time i speak with one of the MacPractice staff, i feel like family. Very personal and right to the point. Quickly in helping to pinpoint the situation and comes to a solution in a timely manner.
As always the support at MP is phenomenal! We had a major server issue that put a halt to our day. They were able to diagnose and fix the issue within a couple hours. Saved us a ton of headaches. You guys are the best!
What I like best, and cherish, is the thoroughness of the techs. They do not give up but complete the task. All questions answered as well. I would be happy to donate to the Xmas fund. Let me know how.
I had an issue with opening attachments and MP helped resolve that issue in a timely manner, as they always do, so that we could get back to our daily tasks at the office! Their customer support team is always so helpful and kind.
Harry was really helpful and patient. Responsive competent tech support is only one of the many great features of MacPractice. I've been a fan since its inception.
I have been actively using MP in my office for 4 years for the EMR and longer for other capabilities. It is dependable, customizable and does more what I wanted an EMR to do that the companies like EPIC, that is, it helps me keep track of things and to take care of my patients. I would recommend it to anyone who understands the intuitive nature of the mac ecosystem.
If you ever need to use live chat for an issue, I hope you get Jessica! She is the best. All the other staff members are amazing as well and always so helpful. It is such an amazing tool to have right at your finger tips!
Mac Practice tech team is extremely nice and efficient.