You'll Love Switching to MacPractice


Valentine's Day is just around the corner, and if you don't love your practice's software, it is time to consider a change. Many small to mid-sized medical and dental practices hold on to software that does not serve their needs or may even distract from patient care. Switching to a different software feels more daunting than sticking it out with a lousy product to many of these practices. They may also think that switching software must always mean enduring a potentially expensive and time-consuming transition to the new product. They may also feel that there's still a chance they won't even be much happier with the latest software. 


A Doctor's Thriving Practice Guide, Part 3: Practice Growth Without the Pains


In this post, we continue our series on thriving practice secrets by delving into what recent patient studies tell us about how patients view their experiences and how to solve those most common pain points with as little pain as possible. 


Introducing Training Bundles



A Doctor's Thriving Practice Guide, Part 2: Getting a Grip on Growth



Make the Most of Your Practice's Software


Few go into the healthcare field because of their love for technology, but the two domains have more in common than you might imagine. Both types of professionals want their service recipients to have the best outcomes and most excellent quality of functionality possible. Just as healthcare professionals are driven to help their patients learn about health conditions, quality technology companies find significance in in-depth training and continuing education.


A Doctor's Thriving Practice Guide


This three-part series will discuss some of the leading strategies and priorities that drive thriving practices to success. All practices are unique, and different practices will have different types of problems to solve. This guide focuses on the commonly held strategies of successful healthcare practices. This guide is for all doctors: dentists, chiropractors, family physicians, surgeons, prosthodontists, dermatologists, opticians, and more.

Part 1: Small Changes as Seeds of Success

Working with many practices throughout the decades and striving to be a partner in the success of those practices, we've noticed a thing or two when it comes to the standard strategies these practices use on their way to success. One of the most universally applied methods we've seen is that successful practices set themselves up for success in the details. Small changes make a significant impact on the business side of healthcare practices, and they can also improve clinical outcomes. MacPractice has designed our business and productivity tools with these practices in mind. Solving small problems with intuitively-designed tools plants the seeds for success now.


Spotlight on Small Practice Success


It is no secret that small healthcare practices are often struggling to survive in the wake of the Coronavirus Pandemic. Unfortunately, this period comes on the heels of even more bad news for small practice owners. As of 2017, less than half of patient care physicians had an ownership stake in their medical practice, according to the American Medical Association.


Better Billing with MacPractice Business Services


MacPractice understands better billing. We've always built our software to be a powerful tool for revenue cycle management, eClaims, and simply making billing easier. A few years ago, we also launched MacPractice Business Services to help our clients thrive by giving them access to the most experienced, dedicated billing and coding professionals we've trained as experts in the MacPractice platform. 

Along the way, our clients have found that the savings of outsourcing their medical or dental billing to our professional team often pays for the costs of hiring MacPractice Business Services. Better Billing with MacPractice Services can even save some practices in the long view. Every practice we work with saves when you consider the cost to hire a new employee is $4,129, not including benefits.


Why Finance Your Practice's Software


If you are a new general or specialty medical or dental practice just getting started, you know there are plenty of costs to getting launched. Even established practices are regularly using financing for some aspects of their business for good reasons. For example, it's difficult to predict the financial needs that can suddenly arise when operating any healthcare organization, let alone a small to mid-sized practice. Equipment can break, employees can quit, and unfortunately, the pandemic hit medical and dental establishments incredibly hard. 


Introducing Financing for MacPractice


MacPractice is proud to announce that our new financing program through North Star Leasing Company is now live. Practices interested in obtaining financing for their software may visit and click "Apply for Financing" to apply for the program online.


Uncharted Territory? Try Professional Billing!


Many practices use third-party billing services to help them scale immediate trouble through treacherous billing waters. Unfortunately, even a temporary staffing shortage could create an Accounts Receivable setback for your practice. Short term services (usually less than six months) are perfect for assisting practices to overcome a temporary billing problem before it escalates to a crisis. With flexible plans and competitive pricing, many offices also consult MacPractice Business Services to prepare for staff medical leave, vacations, or even better billing management. 


'New Normal' Practice Tech Forecast


Just as it has shifted priorities for patients and practices, the pandemic has changed a lot about healthcare, particularly when it comes to the technology that practices depend on. More practices than ever find themselves adopting new technology. However, adopting technology and adapting to it as a practice isn't necessarily a synchronized experience. The future of practice technology is in finding the right fit and investing in technology companies that truly partner with practices. 
recent survey by IDG found that healthcare IT leaders are developing strategies to invest in areas critical to small to mid-sized practices—security, productivity, and patient experience.


Recovering Your Practice



So You've Been Referred to MacPractice


If you've been referred to MacPractice by a colleague, you may have learned why the doctor that referred you relies on our software to run their practice. Referrals can be powerful motivators because the doctor that suggested our software to you probably knows enough about your practice to make that recommendation based on your day-to-day operations.


How to Refer to MacPractice


If you've been with MacPractice for a while now, you probably know that we're not your typical software company. As a client-centric organization, we design our products around the workflow we see in our clients, and it shows! At MacPractice, we dedicate ourselves to delivering the best practice management and clinical software, backed by world-class support. There has never been a more significant time to introduce your colleagues to MacPractice. We've curated five easy steps to make it easier than ever and fill you in on the reward program we've created just for practices like your own.


Why Referrals Matter When Selecting Software


You may be ready to choose a new software for your practice, but is that product prepared to be the part of your team you need it to be? With hundreds of different products, features, and capabilities available, a referral from someone who has recently switched can be the best way to choose the investment you'll make. 


Announcing MacPractice Refer-a-Colleague


Give a discount, and get one too!

Give the gift of a discount on MacPractice Support and get a discount for yourself each time! With the all-new MacPractice Refer-a-Colleague program, every practice you refer to us will receive 10% off their Support Fees when they commit to a year of MacPractice Support and pay for a year of service in advance. Your practice will also earn 15% off your annual Support Fees when those terms have been met.


Investing in Your Practice in Uncertain Times



Practice Image Made Easy



Happy Sweet Sixteen, MacPractice!


Happy SWEET Sixteen to us! 


How Billing Services Can Help Patient Care


This isn’t precisely the billing crisis anyone expected, however now more than ever, the modern small to mid-sized practice is under much pressure to focus on patient care rather than billing. Practice owners are struggling with a lot of new variables and old challenges all at once. Healthcare billing in the United States hasn’t gotten any easier to make up for the extra demands. 


World Backup Day 2020


Tuesday, March 31st is known as World Backup Day, the day when people and organizations alike are invited to learn about the increasing role of data in our lives and the importance of regular backups. A practice's backup "hygiene" is key to saving the data and patient health information stored in the MacPractice database, including any x-rays, digital radiography, insurance card scans, or other images that you have attached to your patients' accounts. As always, if you have any questions, our tech support department would be happy to verify an adequately set up backup configuration for your office. 


Patient Communication: Tools and Strategies for Crisis


Even though clear communication is more critical than ever, for many practices, the challenges of communicating with patients have increased in response to the Coronavirus (COVID-19) epidemic. Most practices have updated their front desk and waiting room policies to reflect the new Center for Disease Control (CDC) recommendations on clinic preparedness. Many practices have had to update their strategy for controlling community spread multiple times over the last month. Here are four top patient communication issues and some ideas on how your practice can best manage in this current crisis. 


Developing a Crisis Plan for your Practice



How to Select Software



Why Clients Love MacPractice


Is it possible to LOVE your practice's software? At MacPractice, we've spent over 30 years developing Mac solutions for doctors. We've worked with our clients every step of the way to create the most simple, elegant, and powerful practice management and clinical software we can for physicians, dentists, chiropractors, and eye care professionals. 


Outsource Your Billing



New Year, New Practice


Five Ways to Refocus on Workflow

New Year, New Practice? Perhaps you haven’t resolved to completely overhaul your workflow in the coming year, but find yourself hoping to lighten the load or create a bit more harmony in the office. Changes need not be enormous to be effective, and the right tweaks can seriously impact your day or even your bottom line. Here are five small, straightforward ways to refocus on your practice workflow in 2020. 

Focus on Financial Health

To maximize your profits in the coming year, you’ll need to develop a strategy that brings your practice’s financial health into the future where the revenue cycle management process just isn’t getting easier. Spotting and seizing opportunities for efficiency, staff satisfaction, and patient engagement can play a crucial role in improving your bottom line.


Transform Your Practice with Mac


With the beginning of the new year upon us, now is the time to resolve to make significant changes that will make a meaningful difference in your work in the coming year and beyond. For doctors and practice managers operating their own small to mid-sized healthcare practices, one of the most significant ways to initiate lasting changes that transform their work is to change their technology platform. Most doctors already use Apple products at home because of the user-friendly design, ease of use, and longevity. If you’ve thought about it before but couldn’t do it, it’s time to rethink making 2020 the year you finally switch to Mac and MacPractice in your practice.


Build Your Best Practice in 2020



Grow Your Practice in 2020


As we begin the last month of the decade, many practices find themselves asking what is next for them. While we are sure to see plenty of advances and challenges within the healthcare industry in 2020, practices are also sure to encounter many opportunities for growth. Consider the possibilities ahead and contemplate this list of ways you might grow your practice in 2020. 


Avoiding Common Billing Errors


According to Medical Billing Advocates of America, up to 80% of medical bills contain errors, and it’s not just in hospitals – small to mid-size practices lose revenue and valuable staff time to avoidable mistakes, too. We’ve captured a list of some of the most common billing errors for practices similar to the average MacPractice client. 


Move Forward from Frustrated Patients with MacPractice


A 2019 Healthcare Consumer Study found that half of healthcare consumers are frustrated with their provider’s patient billing and collections. Further, the study found that 1 in 3 Americans don’t think that healthcare providers have done enough to improve the patient billing and payment process. When asked to rate the worst part of their experience with a provider, the majority took issue with pre- or post-visit administrative processes beyond clinical care.


The MacPractice Recipe for Your Success



Selecting Scalable Software


If your practice is considering switching software, you are not alone. Issues with usability, difficulty implementing or using the software, and changing regulations or requirements are all commonly sighted as a reason to seek new software. As you also know if you are considering switching to another software vendor, new software can come with a whole new set of problems. That said, a majority of practices will change software at least once at some point in their operation. If you're one of them, here are some tips for choosing a scalable software for lasting change to avoid a cycle of new software systems in their practice. 


Recap: Apple's September 10, 2019 Special Event Announcements



Macs in Practice


An apple a day may be said to keep the doctor away, but more and more doctors are demanding Apple technology in their practices. Doctors (along with everyone else) have iMacs, iPhones, and other Apple products at home because of the user-friendly design, ease of use, and longevity. Over 64% of the US population now owns an Apple product of some kind (iPhone, iMac, iPad, and so on) and the average American household owns 2.6 Apple products. 


Five Ways to Focus on Your Practice's Financial Health


Your practice needs to collect every dollar that it can, but many practices are so busy staying afloat that they don’t have time to develop a strategy that brings their practice’s financial health into the future. Despite technology’s improvements, the revenue cycle management process doesn’t seem to be getting easier. Finding opportunities for efficiency and engagement of staff and patients alike can play a crucial role in improving your bottom line. Here are five points to focus on when it comes to breaking the survival cycle for your revenue cycle. 


WWDC19: News from Apple Worldwide Developers Conference



Top 5 Tips to Streamline Your Practice's Billing (and When to Hire the Best)


Billing is just more complicated than it used to be. Reforms to the healthcare system have introduced value-based compensation models, additional billing rules and regulations, and an altogether more time-consuming revenue cycle management process for healthcare practices. Nationwide, practices are losing millions in revenue each month just trying to stay up-to-date on new procedures and correct the billing errors that inevitably result from these challenges. Practices need a clear process to follow when it comes to minimizing lost revenue. A streamlined process starts at the front desk and works itself all the way through to the back office. 


Your Practice's Online Image


In 2019, patients often expect that their doctors and healthcare providers are somewhat accessible online, whether through websites with a Patient Portal that offers online scheduling and other perks, or social media. Many practices use Instagram, Facebook, Twitter, or other social media to connect with potential patients and keep current patients engaged.

More people than ever use the internet to “shop” around for a healthcare practice. Online ratings and reviews allow patients to leave feedback for a doctor’s office that informs potential patients looking to find the best doctor in their area. More than 73% of patients say that positive reviews make them trust a practice more. Patients often use social media platforms to share their experiences with a practice and find new practices when they are unhappy with their current provider.


Better Patient Collections


As patient payment responsibly has increased, so have challenges for practices who wish to maintain a quality revenue cycle. More High Deductible Health Plans and more self-pay patients mean that practices need better patient collections to maintain the same provider revenue that used to come (with their own challenges) from commercial payers.


Switch to MacPractice


Many practices find themselves holding on to software that does not serve their needs, or may even hinder from opportunities to provide the best patient care possible. Why do they do it? Switching to a different software means undertaking a potentially expensive and resource draining transition, and there’s always a chance they won’t be any happier with the new product in the end. Still, a 2017 Medical Economic report found that 62% of survey respondents had switched to another Electronic Healthcare Record software at some point in their career. 

Taking the leap of faith to a new product can be daunting, especially if the software you switch to is made by a company that isn’t set up to fully support your transition. At MacPractice, we like to think of ourselves as partners in the success of your practice. And not just your practice’s financial success, but the bigger picture, real satisfaction kind of success for you, your staff, and even your patients. 


New in MacPractice


We're always improving MacPractice based on the feedback we get from our clients, and the workflows we learn from the practices who use our software. Last year was full of growth and changes for our company, and our software! We want to start 2019 by celebrating some of the new features we've been able to bring to your practice in MacPractice 10.


Reevaluating Your Practice's Billing in 2019


Your practice relies on an effective billing strategy to thrive. However, most practice owners did not become doctors because they are fascinated by revenue cycle management. If you are like most small to medium doctor-owned practices, your main interest is in providing excellent healthcare to your patients, even if you are very aware that software and effective billing are necessary to turn a profit. If you feel like your practice is ‘just getting’ by in survival mode, rather than thriving with a strong revenue strategy, know that you are not alone. 


Can A Dentist Run Their Practice On A Mac?


Apple technology has never been more popular because of its user-friendly design, ease of use and longevity. Did you know that 64% of the US population owns an Apple product of some kind* (iPhone, iMac, iPad, etc.) and the average American household owns 2.6 Apple products? And those percentages go up as family income rises.


4,129 Reasons To Consider Outsourcing Your Medical Billing


Medical billing can be a time consuming, frustrating, and overwhelming task resulting in stress, especially for small clinics that have limited time and resources to get the job done(and done right).  However, it is a vital function in order to keep money circulating through the practice or clinic. Much like extra pounds on the waistline due to an unhealthy diet and no exercise can cause stress on the human body, extra costs and time spent due to having to hire and train new employees can cause stress on the businesses finances. 




MACRO MOVES means big changes in Medicare are taking place. In case your practice didn’t know, Medicare has been issuing new cards since the beginning of April, 2018 and will continue throughout the next few months. The Centers for Medicare and Medicaid Services are required by law to have all social security numbers removed from the cards by April 2019. The reason for the change is to help protect individuals from fraudulent use of their social security numbers.


Getting to the Heart of your Billing Matters


Just as the human body has arteries and veins designed to pump blood to and from the heart to keep the human body healthy and alive, dentists and physicians also need to have systems in place to keep cash flow moving in order to keep their practice alive.  With the assistance of MacPractice Business Services knowledgeable, trained medical billers and certified coders, physicians can keep their financial lifeblood flowing and have the resistance it takes to fight off “insurance infections” and “denial diseases” that ultimately can have a deadly affect on a clinic’s survival.

Everyone knows the risk factors of little exercise, poor diet and bad habits can cause damage to the human heart.  Similarly, poor billing practices and habits create lost revenue that damages a practice or clinic’s finances.  The largest risk factor is untrained billing staff members who are unfamiliar with the ever-changing insurance rules and regulations and in addition may have limited or no knowledge of medical billing software.  


MPUC 2018 Post-conference Wrap-up


The 2018 MacPractice User Conference is a wrap! For those of you that missed it, or perhaps want to relive it or share the experience of the event with colleagues, we’ve curated a few of our favorite memories in this blog post. We want to thank everyone who attended this year. All of our excellent speakers, sponsors, attendees, and event organizers added to the community surrounding the event and made it the incredible success that it was.




You may know that the terms “EHR” and “EMR” mean electronic healthcare record and electronic medical record, respectively, but what do they really mean? As practice management and clinical software has evolved into full clinical and practice management platforms, many have used the terms interchangeably to mean the software they use to provide patient care. MacPractice also offers Abilities by these names, as well as EDR for Electronic Dental Records. For the purpose of this post, we will discuss the terms in their broad definitions, rather than the specific functions of either MacPractice Abilities. 

During the 1990s, healthcare software began to become a more prominent part of owning a practice or being a healthcare provider of any type. Technology improved with it, and added new opportunities to enhance patient care, billing, patient communication, ePrescribing, and even general office management tasks.


You Can't Afford Free Practice Management Software


Given the number of software vendors on the market, you might be tempted to try a free healthcare software product or free practice management option. Consider this  – you can’t afford it!

When it comes to the privacy and security of your patients’ health records, you need encrypted, fully HIPAA compliant software that can ideally also improve the way you run your practice and bill for reimbursement. Your patients deserve better than free software to store their most personal health information.


Simplicity, Quality, and Compatibility with MacPractice


At MacPractice, we understand that your software is not and should never be your first priority. Our philosophy is “Simplicity in Practice” because you deserve to “simply practice.” Healthcare software needs to be designed to be simple, yet robust. Many healthcare professionals find that efficient technology can enhance patient care rather than hinder from it. Practice Management and clinical software that truly supports patient care will aim to balance the complexity of your work. It should offer simplicity, quality, and compatibility. 


Reminder: Submit to Medicare's MIPS Quality Payment Program by March 31


Medicare’s MIPS Quality Payment Program Submission now open! Submit by March 31!

If you participated in Medicare’s new Quality Payment Program (also known as MACRA or MIPS) last year, the Quality Payment Program website is now open for submission of your 2017 data. You have until March 31, 2018 to submit your data for the three sections of MIPS. 


Empower Your Practice at the MacPractice User Conference


The MacPractice User Conference offers many benefits unique to each member of the office staff. Each of our conference sessions is packed with insights and tips for productivity, efficiency, and happier patients and staff! If you want to learn how to increase productivity in your role within the office, join us at MPUC in Lincoln, Nebraska on April 19-20, 2018.

Plug In and Energize with MacPractice Trainers and Consultants


Data Encryption and HIPAA


Recent events have made it imperative for practices to take note of cybersecurity weaknesses in their current practice software. If not, doctors and office managers put their patients at risk, are liable for steep legal consequences, and jeopardize the future of their careers. Here’s what every doctor and office manager absolutely need to know about securing electronic protected health information (ePHI).

Unless you’re a hacker, a spy or have worked for the government, data encryption is not on the top of your mind. Unfortunately, as the world becomes more digital each day, it is virtually impossible not to have your personal information spread around the World Wide Web in some way. Think about it, your credit card company, your bank, and your doctor have enough of your valuable personal information sitting on their computers or traveling over the Internet for your identity to be stolen by a hacker.


Choosing the Right EHR Software


Choosing the right healthcare software to invest in is difficult. There are hundreds of features, capabilities, and issues providers must keep in mind when comparing the value between different software products. Software vendors are often quick to point out all of a product’s pros and none of its cons, so independent assessments of quality and value are incredibly useful for prospective clients. Unbiased reviews can provide objective references with comparison points to rank products.

For example, a recent report from Independent Clinicians Report compares software using several criteria:


Now Open: MIPS Quality Payment Program Submission


If you participated in Medicare’s new Quality Payment Program (also known as MACRA or MIPS) last year, the Quality Payment Program website is now open for submission of your 2017 data. You have until March 31, 2018 to submit your data for the three sections of MIPS. 

Once you’re able to log in to the site to submit your data, MacPractice’s Government Programs team is happy to answer any questions you have about the submission process. We’re also happy to attest for you (with you via a shared screen) for a small fee. 


Macs Save Doctors Thousands Per Year


Macs cost less than PCs, not more. IT consultants whose expertise is Windows, and Windows software developers, have misled doctors to accept for years that Macs cost more than PCs. And while a Mac may cost a little more than a PC to acquire, the Total Cost of Ownership (price plus support and maintenance over 4 years minus residual value) is the true cost of a Mac or PC in business. IBM, one of the largest enterprise computer users in the world supporting 500,000+, and the largest user of Macs supporting more than 100,000, set the record straight once and for all.

In October 2016 Fletcher Previn, VP of Workplace-as-a-Service IBM, reported to the JAMF National User Conference the statistical findings of the Mac@IBM team who over 17 months enabled and supported 90,000 IBMers who preferred Macs. IBM's goal, set in 2015, is to change their IT culture of enforcing versus enabling. The change required IBM to, "give users the device they want, manage those devices in a modern way, and drive self-sufficiency in the environment."


Billing Services Can Save Your Practice


Billing Services can save your practice in a lot of ways... time, money, and maybe even save your practice in general. Many small practice owners cite anxiety over getting paid as the number one cause of making the decision to sell their practice.  Medical billing is complex and changes very quickly. It can be difficult for any small practice to keep up with the demands of running a business and providing excellent patient care. When billing becomes overwhelming, unfortunately it is the the care we provide our patients that takes the biggest hit. 

MacPractice Billing Services can make managing your billing so much easier because we have a dedicated team that works tirelessly to get you paid. We can get started in 2-5 business days! Transitioning is simple and fast. We can work through the bureaucracy and red tape of insurance payment and help you collect more, faster. We manage your billing, while you gain freedom to run your business and see patients.


Section 179: Saving Money for your Business



HIPAA Compliant Faxing Is Essential To Your Practice


Paperless faxing with MacPractice's integrated Faxing doesn't just save trees, it also saves time and money. Did you know it could even save you from risking non-compliance with HIPAA regulations? HIPAA compliant faxing is essential for any modern healthcare practice, but it is especially vital for practices that want to 'go green' or move towards a paperless practice in the coming year.

Your practice likely puts a lot of time and effort into maintaining HIPAA compliance, including following data privacy and security mandates. Most practices face special challenges in maintaining HIPAA compliance when it comes to paper documents, especially the integration of paper to digital processes. You may use multiple devices, including printers, scanners, faxes, and multipurpose office devices that are a hybrid of functions. Unfortunately, the risk of HIPAA violations often increases with the misuse of these office devices.


You'll Love Online Patient Forms


It’s easy to love MacPractice’s Patient Portal - it is a revolutionary step in patient engagement that gives patients access to their information and control of their medical history. Using their Patient Portal accounts, your patients can easily access lab results, visit summaries, appointment requests, and have secure, HIPAA complaint communications with your office through secure messaging. Patient Portal also has an additional feature for online scheduling where potential patients can pick from available times to schedule their first appointment with your office. Time slots available in your schedule are dictated by you, so available scheduling is always under your control.


Lessons on Data Integrity


Last week, another electronic healthcare record software vendor faced a putative class-action lawsuit alleging that problems with the software created inaccuracies in the stored patient health data. The suit also alleges that the cloud-based vendor misrepresented the capabilities of their products in order to become certified under meaningful use. The complaint described faulty usability including displaying inaccurate medical information, history, or treatments and simultaneously displaying the data of multiple patients. The suit now calls into question the accuracy of medical records for millions of patients.


Patient Apps Transform a Doctor's Waiting Room


Like every business, doctor's offices run on computers and software. These tools are essential for scheduling, charting, storing patient records and billing. When a patient arrives in a doctor's office they are usually handed a clipboard and required to complete multiple lengthy forms each visit. Once the patient is finished, they return the clipboard to the staff and take a seat. The staff manually enter the information into the practice management software, updating as necessary. Health history forms and medication forms are added to the clinical or EHR software separately. Not only is does this process require lots of paper and duplicate work, it may not even be necessary if there are no updates to the patient's existing information. Staff are then wasting valuable tie that could be devoted to other tasks on scanning the patient's paperwork for any changes. All together, it is a real time waster for patients, doctors, and staff. Plus, it makes a doctor's waiting room even busier and lengthens wait times.

In a practice that uses mobile technology like MacPractice apps for iPad, the patient signs in on an iPad with the Patient Check In app without staff assistance. Check In exchanges data with the practice management software database, so the patient is not required to indicate whom they are seeing or the time - the software already knows. Checking in on the iPad interacts with MacPractice users in the office to notify the doctor and clinical staff of the patient's arrival.


MacPractice Billing Saves You Time and Money


Changes in coding and billing, along with unmanaged receivables and staff turnover can negatively impact your monthly and yearly revenue. Practices who hire MacPractice Billing Service are boosting billing to recoup more money with professional help. MacPractice Billing Services will strengthen your bottom line with professional revenue management, claims billing, and receivables management at competitive prices.


A Whole NEW


We’re just thrilled to announce that our new and refreshed website is live at The updated site includes aesthetic updates, changes to navigation, with improved dropdown menus for both mobile and desktop versions. We’ve also improved the structure of our content, so you can get to just the right information much faster, and find more specialty specific content that caters specifically to your practice. 

We’re now highlighting MacPractice Gen 9 and all the incredible new features of this version of MacPractice on our updated site. Check out the pages made specifically for your MacPractice product: MD, DC, DDS, or 20/20. You’ll also find specialty specific pages with content just for you. For example, you’ll find case studies and feature spotlights for General Dentists, Pediatric Dentists, Orthodontists, and more.


Collect More with a Professional A/R Team


Practices who hire MacPractice Billing Service are boosting billing to recoup more money with professional help, saving money by avoiding the need to hire and train a new biller, and they are even hiring our professional billers under short term contract specifically to help with accounts receivable. Our professional billers have proven very successful when it comes to cleaning up older A/R.

MacPractice Business Services offers a customized billing service contract. The contract can be short term (6 months), long term, or even hourly to get you through a billing or staffing crisis. For example, some practices experience situations where they have had billing crises that have caused problems with their 180 days and older A/R. MacPractice Business Services can be contracted to specifically work on this area of billing and account aging, which allows your current staff to continue working on the current A/R. MacPractice Business Services also offers an hourly rate, with conditions set by you, the client, to work on the outstanding accounts receivable (AR).


Quality Tech Support Enhances Patient Care


Strong technical support is paramount to the user experience that any clinical software can provide. A new Black Book survey reported that below average EHR software tech support actually inhibits quality patient care delivery, according to 85% of users. When clinical software companies don’t offer tech support, the doctors and practices that use those software products have less of a chance to focus on patients and providing quality care. Many healthcare professionals also reported that the loyalty to their place of employment was positively influenced by the quality of the software used and software tech support experience.

What makes excellent tech support? According to the survey, software companies that offer users a one stop support shop had the highest satisfaction level. The survey also responded that 95% of respondents prefer support based in North America (the respondents' country of origin and location of the study)  and by experts in not just technical support, but healthcare industry-best practices. Additionally, 77% of respondents thought outsourced tech support was unsatisfactory, especially when language was a barrier. 


Focus on Patients, Not on Paperwork


If you’re like most doctors, you didn’t get into this business because you love practice management and clinical software. No, you became a doctor to save lives, to improve the quality of the life for your patients, and to support the health in your community. At MacPractice, we understand that your software is not and should never be your first priority. Our philosophy is “Simplicity in Practice” because you deserve to “simply practice.”


MacPractice DC is Designed for Chiropractors


Chiropractic software should be designed by people that listen to chiropractors and understand chiropractic care, including the unique challenges in clinical documentation, practice management, and billing procedures. Selecting MacPractice DC as your chiropractic practice management and clinical software means that you’ll not only get a vendor with over 20 years experience working with and listening to chiropractors just like you, but you’ll also get a quality software that acts as a business partner and never calls in sick, is always reliable, and is dedicated to your practice’s success. 

Software customized for chiropractors is designed around the typical workflows of practices in your specialty and the needs chiropractic offices frequently encounter. MacPractice DC means business - we listen to our users and design a robust set of features that work like they do. When chiropractors offer us feedback on MacPractice DC, we listen. 


Medical Billing for Optometrists


Optometry billing presents unique challenges in financial reimbursement, especially when it comes to maximizing the benefits of medical billing and coding. Doctors and small to medium practices of nearly all specialties can benefit greatly by understanding billing and coding or working with medical billing specialists, like the team at MacPractice Billing Services, to make sure their practices are billing at maximum capacity and performing well as a business.

Working with multiple insurance companies at once is one of the most complex aspects of billing for optometrists. Medicare billing can be especially challenging. Hiring a billing expert or service is especially beneficial when it comes to navigating the terrain of insurance billing and understanding the best ways to work with each unique insurance company, including how to get reimbursement for your services and procedures. MacPractice Billing Service can help you understand the appropriateness of your standard fees in comparison to what the carrier expects to pay out.


What Dentists Love About MacPractice DDS


MacPractice DDS is simply designed for your dental practice, with unique features for many specialties including General Dentistry, Pediatric Dentistry, Orthodontics, Oral and Maxillofacial, Endodontics, Periodontist, Prosthodontists, and more.

MacPractice software continues to be the most simple, elegant, and powerful practice management and clinical software on the planet for dental providers. MacPractice is a complete solution to run your dental practice with integrated administrative, billing, and clinical features in one application.


Why Do Doctors Choose Apple Products?


MacPractice believes in the Mac platform and Apple products because we aim to design the most simple, elegant, and powerful practice management and clinical software on the market for physicians, dentists, chiropractors and eye care professionals. 

We’ve spent 30 years developing Mac solutions for doctors and working with doctors and other healthcare professionals every step of the way. For healthcare professionals like our clients, Apple products are even more embedded than they are in the general population. A Manhattan Research study claims 75% of U.S. physicians own Apple products. Vitera Healthcare reported that 60% of healthcare professionals use an iPhone for work, and 45% use an iPad. A KLAS study found that 94% of healthcare organizations adopt Apple devices when user preference is a factor. By comparison, Samsung was the second most frequently adopted technology in this study with just 26%. 


Goodbye, No-Shows. Hello, Revenue.



MacPractice Meets Software Expectations with Top User Satisfaction Rating


As the availability of and market for EHR software, including practice management and clinical software, continues to expand, the number of options has increased so much that many practice’s feel overwhelmed when seeking out new softwares. Software is a key business partner for your practice. 

MacPractice DDS has one of the highest user satisfaction percentages (92%) across several key criteria including return on investment, clinical, business, and overall satisfaction and was given the CR Choice designation in the Independent Clinicians Report.


Doctors Need to be Paid


Billing is a crucial part of your practice. Your practice needs to bill as efficiently as possible to keep the office open and pay expenses. And at the end of the day, you need to be paid, too!

Without a good billing system, even the most skilled of doctors could not afford to operate a business. While some patients may pay co-pays at your office, a constant flow of revenue cycle management, timely claim submissions, and full insurance reimbursement for services is a matter of survival - not just for your business but for yourself. According to the Medical College of Medical Practice Executives, this financial pressure for reimbursement is one of the most significant factors doctors noted when moving away from their private practice. Many small practices find themselves waiting months for reimbursement, and so are the doctors that operate them.


Creating a Positive Online Presence for Your Practice


Patients often expect that their providers are online. Many practices have website to allow patients access to their Patient Portal and Online Scheduling, but it is generally a good idea to also include directions to your practice and a list of your services. You can also consider staff images and credentials, or even a practice blog. 


Overcoming a Temporary Billing Crisis


In a billing crisis, many practice’s turn to third-party billing services to help them scale the immediate trouble. Short term services (usually less than 6 months) are perfect to help practices overcome a temporary billing crisis. With flexible plans and competitive pricing, many practice also consult MacPractice Business Services for a quick training, preparing for staff medical leave, or even better billing management.

If you’ve considered hiring a billing service to free up your time to see patients, a free quote from MacPractice Business Services will help you decide how third-party billing services can work for your practice. To provide you with a detailed quote, our team will evaluate elements of your current revenue cycle and determine the state of fiscal health of your practice’s billing. 


Do You Have A Disaster Recovery Plan?


Hurricane season is here once again and many practices are preparing for the worst to keep running as smoothly as possible in the event of a catastrophe. As practices begin annual preparations for hurricane season and other disasters, they should ask themselves whether they will stay up and running in the event of a network outage, and how they can prepare their team.

A detailed disaster recovery plan will include an organized backup scheme and a plan for data in the event of computer loss or destruction. In cases of computer failure, theft, natural disaster, or fire, it is highly recommended to have an Recovery Plan in place for re-establishing your database and getting MacPractice up and running. A Recovery Plan should be reviewed and/or practiced at least once a quarter to ensure that MacPractice can be downloaded and installed, that a valid backup can be accessed and restored, and that other computers and users can log in and access patient data. 


Boost Billing with Professional Services


The demands of healthcare billing tend to fluctuate with patient demand, insurance industry changes, employee turnover, billing staff vacations and leave, and backlogs of aging claims. Sometimes these needs, while critical, are only temporary. Hiring a billing service hourly or even just short-term can get your billing back on track, while quickly addressing the fluctuation. 

Seeking a boost from a billing service is also a great way find out if your revenue cycle management system is up to speed, or needs some extra help. Billing services provide access to highly knowledgeable and experienced billers that have expert comprehension of software and productive billing techniques. They can work with your current team to implement an invoice management solution that will maximize profit.


Your EHR Should Be A Security Partner


Healthcare organizations are unique targets for online threats. Stealing healthcare data is more profitable than financial data alone. Even small practices have become more frequent victims of ransomware, hacking, and phishing scams that threaten the security of your EHR’s data. With an escalated risk and valuable target, your EHR should be a security partner that you and your practice can rely on.


Celebrating a Successful MPUC 2017


Last month, MacPractice users from all over joined the MacPractice team in Portland, Oregon for our best yet User Conference experience. Clients that joined us loved the great food and classes, learning about new and upcoming features, and getting a sense of the authenticity of the people behind MacPractice. They found the experience was “warmer than most tech conferences” and it helped practices underutilizing their software all the way up to 10 year veteran users of the software learn everything from the nitty gritty details of the software to learning enough background to implement a paperless practice.

Click here to check out the highlights in this brief video.


Macs for the Health of a Doctor's Office


You’ve probably heard that many people are switching to Mac products after a rash of ransomware like Wanna Cry, Petya, and other PC malware and viruses continue to infect Windows users. 


Your Practice's State of Fiscal Health


In a billing crisis, many practice’s turn to third-party billing services to help them scale the immediate trouble. Short term services (usually less than 6 months) are perfect to help practices overcome a temporary billing crisis. However, with flexible plans and competitive pricing, more and more practice are consulting MacPractice Business Services for a quick training, preparing for staff medical leave, or even better billing management, no crisis necessary.

If you’ve considered hiring a billing service to free up your time to see patients, a free quote from MacPractice Business Services will help you decide how third-party billing services can work for your practice. To provide you with a detailed quote, our team will evaluate elements of your current revenue cycle and determine the state of fiscal health of your practice’s billing. 


4 Best Practices for Switching Software


Practices switch to another practice management or clinical software for a lot of different reasons. A lack of usability, difficulty implementing or using the software, and changing billing, clinical, or health population requirements are all commonly sighted as a reason to seek out a replacement software.


Resources for Small Practices


Small practice owners are no longer the majority of doctors, according to the American Medical Association. More and more small practice owners find that they have exhausted all options until they find themselves merging with hospitals or conglomerate practices to cover the financial burdens of running a business or the clinical workload of their practice. This is unfortunate for both enterprising doctors and the health communities that they want to serve. 

There are a lot of benefits of small healthcare practices for the providers that own them and the patients that patronize them. For example, small practices allow doctors and other staff to understand patients and their healthcare needs well and even provide better care than other larger practices and clinics. Small practices also allow patients to communicate with their providers more thoroughly, regularly, and easily - enhancing patient care. Patients can also schedule appointments with less wait than at larger facilities, sometimes even on the same day, leading to healthier patients with less hospitalizations. 


Better Software for New Doctors


Beginning your practice with the right software can make a world of difference to your business down the road. This is true for both clinical and practice management software, which is why choosing an EHR in which to invest is often given as much weight as choosing a business partner. 

You may wonder if certain software systems are better for new physicians, especially if you're generally not an expert at software. While experienced software users do display a higher proficiency in EHR software usability tests, the good news is that even doctors who are new to using EHR systems improve at similar rates. 


Windows is Unfit for Your Practice!


Choosing Windows should get you fired? Ouch! Strong words from Network World, who argue that anything else is more secure than Windows. If you choose Windows for your own practice, you may find yourself wishing your Ransomware problems could be solved by firing yourself!

Description: A tall building with many broken windows

“No operating system gets hit by ransomware attacks like Windows. If you want to keep your data safe, you need to migrate to something else,” says Bryan Lunduke of Network World. National attention to computer vulnerability reached fever pitch recently with the propagation of WannaCry Ransomware to 45,000 Windows users around the world. 


Save Staff Costs with MacPractice Billing Services


Practices who hire MacPractice Billing Service are boosting billing to recoup more money with professional help, but they are also saving money by avoiding the need to hire and train a new biller as a staff member. 

According to Society of HR Management, the average cost for each new hire is $4,129 - not including benefits. Beyond the employee’s salary, costs include job advertising fees, background checks, Workers’ Compensation and Unemployment, equipment and workstation set up, continuing education fees, software licenses fees, and allowances for unpaid and paid time off (holidays, vacation, sick leave, short term medical leave.)


A Recipe for Usability in EHRs


Excellent Electronic Healthcare Records (EHRs) are designed with the flexibility to serve varied health populations and reliable technology, while remaining a great value affordable for small practices. However, many doctors and healthcare professionals feel that software can hinder their workflow and impact the amount of time they are able to spend with patients. Simply put - even popular EHRs aren't exactly popular with those that use them most. 

Clearly, there's good reason for that position. Not all software systems are meeting the goals that practice’s have for them when they decide to invest, but despite their imperfections, 96% of practices in the US now use clinical or practice management software (or both.) That's a lot of people using software they don't enjoy! No wonder EHRs get a bad reputation. 


Presenting MacPractice Generation 7


MacPractice presented a preview of macOS Sierra and El Capitan compatible MacPractice Generation 7 practice management and clinical software at AAPD, highlighting next-generation pediatric, adolescent, and adult restorative and periodontal charting. While, next-generation charting was initially delivered in MacPractice 5.1 in mid-2016, the feature has been enhanced continuously to be even better with the benefit of customer feedback.

Other highly anticipated future feature were demonstrated, as well. One frequently sought after future feature on the horizon is a new chart timeline designed with pediatric dentists especially in mind. The timeline will make it easy for pediatric dentists to compare existing conditions and dentition from every visit and will be available in a new version code named MacPractice Generation 8. While it was designed especially with pediatric dentists in mind, other dental professionals who follow the progression of growth or changes to oral health can also benefit. 


What Hospital Administrators, Staff, and Patients Get Wrong About HIPAA


Patients see media reports about hacking incidents at hospitals, doctors’ offices and other healthcare organizations and rightly worry about the safety of their personal information. The recent global ransomware incident that affected the National Health Service in the UK and others was only the latest in a string of malware attacks perpetrated against healthcare organizations worldwide.

As a matter of fact, the Department of Health and Human Services reported that WannaCry ransomware still threatens our nation’s hospitals, and that two large multi-state hospital delivery systems “are continuing to face significant challenges to operations.”


Don't worry about ransomware with MacPractice by your side


Ransomware kills practices 


Leaving Your Practice (and EHR)


If you are considering retiring, selling your practice, or leaving a practice owned by someone else, transitioning doctors have a lot of considerations to make when it comes to best practices for the patient healthcare records they created while at the practice, and even the EHR software itself. There are a number of legal and technical obligations surrounding data and patient records that can be compounded by the use and/or transfer of electronic healthcare records. This post will discuss some of the basic matters of attention for an outgoing doctor generally, with some important tips specific for MacPractice users.


HITECH Answers: Encryption for Data Safety and Practice Success


The following is a guest post on HITECH Answers by Mark Hollis, CEO and Co-Founder of MacPractice, Inc

It’s an accepted part of everyday life — people text, shop online, use social media platforms or browse the internet using whatever device they’re carrying or seated in front of, even at work. Many employers shrug off the thought of lost productivity, reasoning that if people weren’t online, they’d be chatting with coworkers or doing something else instead.


Keys to a Thriving, Evolving Revenue Cycle Management


To say healthcare billing is evolving is an almost laughable understatement to those tasked with managing a small practice's revenue stream. The intersection of new regulations, reforms, and the advent of ICD-10 coding system have left some practices writhing in near chaos to keep their revenue cycle management as strong as it has been in previous years. While Practice Management software, ERA enhanced eClaims, and other tech tools help providers, billers, and payers interact more efficiently, optimizing reimbursement in this unique financial landscape falls to a few often overlooked key areas. 


The Value of Integrated Financial and Clinical Features


Many providers feel that implementing an efficient revenue cycle management system is more complex than implementing clinical EHR software, citing more options, but fewer ideal options.


Most Patients Use Portals


Widespread Patient Portal adoption has helped increase overall patient engagement with 70% of surveyed patients reporting that they’ve used a portal in 2017. According to a survey CDW Healthcare survey released at HIMSS17, an impressive 98% of patients have access to a patient portal through a general practice or specialist. 


Interview with a MacPractice User Conference Planner


Leighton Heusinger has been busy planning the upcoming MacPractice User Conference in Portland - really busy! He is a Traveling Corporate Trainer for MacPractice who plans the conference from the MacPractice Headquarters in Lincoln, Nebraska when he's not visiting a practice. He has played a leading role in the development and orchestration of five MacPractice Corporate Conferences. Before working for MacPractice he studied Nursing. 


Evaluating Total Cost of Ownership


With so many software solutions to choose from for the success of your practice, it is easy to assume that cost is the key factor in selecting your vendor business partner, but keep in mind that hidden costs abound in the EHR software marketplace. When selecting your software, evaluate the "total cost of ownership" (TCO), which includes the initial cost of software, installation, training, and ongoing costs. 


The Value of Independent Research When Selecting Software


Choosing the right healthcare software to invest in is difficult. There are hundreds of features, capabilities, and issues providers must keep in mind when comparing the value between different software products. 

Software vendors are often quick to point out all of a product’s pros and none of its cons, so independent assessments of quality and value are incredibly useful for prospective clients. Unbiased reviews can provide objective references with comparison points to rank products.


May Events



Collect More, Faster with Expert Billing Service



Macs More Manageable, Widely Adopted Than PC


According to a survey of IT professionals, Apple products are easier to manage in security, device configuration, software deployment, and support - 62% said the Mac is easier to deploy.

Apple’s growing popularity enterprise is fueled by device choice programs, where employee preference leans towards Apple devices. Of employers surveyed, 44% offered a choice between a Mac or PC, leading to a 74% increase in Mac adoption. For example, IBM now has the largest Mac deployment for enterprise after deploying almost 100,000 new Macs through their company choice policy. Nearly 73% of IBM employees choose a Mac.

Educators also choose Apple. Of K-12 schools, 90% use iPads, and 70% use Mac. In post-secondary education, 80% use Macs. In 2013, 50% of all classrooms devices were Apple and those products are largely still in use today. Even with the growing use of new, cheaper Chromebooks purchased for student use, Macs account for a higher percentage of laptops used in classrooms.


Why Hire a Billing Service Instead of Another Employee


Practices who hire MacPractice Billing Service are boosting billing to recoup more money with professional help, but they are also saving money by avoiding the need to hire and train a new biller as a staff member. 


Paperless Faxing Improves HIPAA Compliance


Paperless faxing with MacPractice's integrated Faxing doesn't just save trees, it also saves time and money. Did you know it could even save you from risking non-compliance with HIPAA regulations?

Your practice likely puts a lot of time and effort into maintaining HIPAA compliance, including following data privacy and security mandates. Most practices face special challenges in maintaining HIPAA compliance when it comes to paper documents, especially the integration of paper to digital processes. You may use multiple devices, including printers, scanners, faxes, and multipurpose office devices that are a hybrid of functions. Unfortunately, the risk of HIPAA violations often increases with the misuse of these office devices.


Top Four Things To Consider Before Adopting New Practice Software


Doctors have much to consider in the way of features, cost, and usability when it comes to selecting new software for their practices. Considering these four commonly overlooked points will help you choose a secure system that can grow with you.


The Apple Advantage


MacPractice is practice management and clinical software native to Mac OS and iOS with best-in-class features including; a modern interface for Mac-native digital imaging and next-generation charting, integrated secure messaging, network fax, iOS native apps for iPad, patient communications, and reputation marketing “built inside.” With the lowest IT costs in the industry, MacPractice has built in AES data encryption qualifying MacPractice users for HIPAA’s Safe Harbor in the event of a breach. 

Tried and true. Safe and Secure. Welcome to MacPractice.


Boost Billing with Professional Services


The demands of healthcare billing tend to fluctuate with patient demand, insurance industry changes, employee turnover, billing staff vacations and leave, and backlogs of aging claims. Sometimes these needs, while critical, are only temporary. Hiring a billing service hourly or even just short-term can get your billing back on track, while quickly addressing the fluctuation. 


Automated Reminders Pay For Themselves


Each appointment no-show that hits your schedule costs your practice a lot of money! Non-attendance costs practices close to $970 million per year. [1] With non-attendance rates generally between 15% and 30% in outpatient health [2], just one skipped appointment increases overall waiting times and cost of care, while reducing appointment availability, patient satisfaction, and the quality of patient and staff relationships.


Securing Healthcare Data with the Right Encryption Strategy and Platform


Many people are inseparable from their smartphones and computers, constantly using them to text, email and browse the Internet. Doctors and their staff are no exception, and that creates serious potential problems since the cause of most data breaches is attributed to human error using a connected device.

Healthcare offices that use cloud-based solutions are especially at risk since the systems require a constant Internet connection, and the Internet is the conduit for ransomware and malware designed to access and steal patient data.


Macs Can Save Thousands Per Year


It is no secret that businesses love Mac products because employees prefer them, but IBM claims that every Mac purchased actually saves the company money. They should know - IBM is the largest user of Macs, supporting more than 100,000 devices. The company sees $535 in savings per Mac over 4 years!

According to Fletcher Previn, VP of IBM’s Workplace as a Service, when IBM let employees choose the device they wanted, the company enabled and supported 90,000 Macs in a little over a year. They now add an additional 5,000 Macs per month. Every single one of those Macs is actually making IBM money. They found that PCs cost around 3 times as much to manage and create double the number of support calls. Macs pay for themselves over the life of the device in reduced support burden. Adding to the Mac savings is that hard drive encryption, antivirus protection, and security features like Gate Keeper and SIP are macOS native.


Paperless Faxing: Going Green & Saving Green


Did you know that the average practice spends up to $162 every month on faxing. For every 5,000 fax pages, these costs include $72 on toner, $50 per case of paper and $40 for each fax line – this doesn’t even factor in staff cost, time and disruption. If you consider office staff spends approximately 2 minutes per fax – going to and from the fax machine, manually dialing numbers, printing and filing transmission reports, scanning faxes into charts and locating or duplicating work to find faxes or fax them again. Now, think about the number of faxes your practice gets every day. Multiply each of those two-minute segments by the rate you pay your office staff - that's how much faxing is costing your practice and it’s always more than what doctors think it is.


Six Advantages Of Live, Instructor-Based Training


The internet has changed the way we obtain information and learn. In the past 10+ years, there has been an increasing emphasis on e-learning as a way to educate and advance knowledge. And while, there is no question that e-learning has benefits and its place, instructor-led, live training is still effective and has its place in your journey for life-long learning in a blended learning environment.  Here are six reasons to consider going to a live event this year.

1. Focus

With all the distractions these days, it’s hard to focus. Attending an instructor-led training in a live setting allows learners to better concentrate on what it being taught. No one is stopping by your office, your phone isn’t ringing, there are no pings from your Mac alerting you to a new mail message or that funny cat video everyone is talking about.

It’s also common during e-learning to multi-task and take phone calls, answer emails or do other things. So while you might get credit for taking a course this way, did you really learn anything? Sometimes, we need to get out of our “plugged in” world to truly pay attention. 


Creating a Reputation with Online Marketing


While word of mouth has been effective for the past hundred years, the term is quickly becoming less literal. Patients are no longer strictly asking friends and family for their input on a new provider, but are turning online to see what others have to say. 

According to a 2014 survey by Bright Local, doctors and dentists were the second most searched businesses; restaurants were number one. As of this year, Bright Local also found that 87% of consumers trust an online review as much as a personal recommendation. 

With this in mind, providers need to be aware of the reputation that prospective patients are seeing on sites such as Google, Facebook, Yelp and Vitals, just to name a few. With the potential for reviews to be across multiple platforms, it can make reputation management a difficult task. 


Section 179: Saving Money for your Business


With the end of 2016 less than four weeks away, now is the time to wrap up any loose ends before starting anew. 

Thanks to Congress, small businesses can file for Section 179 to aid in tax exemptions, off putting business costs incurred throughout the year.  


Macs Most Economical Investment

It has been a great debate over the years: Which is cheaper to manage, a Mac or a PC? 

While Macintosh computers can boost a higher price tag for upfront cost, a recent study from IBM says that Mac computers are three times cheaper to manage than a PC system, and they have the savings cost to back it up. 

IBM saves an average of $133 dollars for every Mac computer used, with savings as high as $270 per mac computer. That might seem like a small number to some, but multiply that by 90,000 Mac users and the end result is impressive. 


A Helping Hand - MacPractice Business Services


Could you use an excellent, permanent or temporary billing management service? 

MacPractice Business Services, which offers a unique billing services division comprised of highly knowledgeable and experienced billers that provide devoted service to ensure your office’s financial success.


Learn, Grow, Connect - MacPractice User Conference


It’s not just a two day break from the office, it’s an experience. 

MacPractice’s yearly User Conference is a chance for providers and staffers to meet with other users, learn about upcoming changes in the software, and enjoy the beautiful scenery. 

And with the conference being hosted this year in Portland, Oregon, there will be plenty of beautiful scenery to go around. 


Natural Disasters: Is Your Data Safe?


In the devastating wake of Hurricane Matthew, homes, businesses and offices, just like yours, remain engulfed in water. No matter how many safeguards a office uses on their building, nothing can withstand the mighty force of Mother Nature. 

In the past, MacPractice has had clients call seeking advice after servers have been ripped from the premises via tornados or are fully submerged in hurricane and flood waters. Some disasters have left our clients without computers at all, and some have been left with nothing but a cement foundation. 

While recovery from such destructive events can be difficult, it can be made significantly easier when an office is prepared before disaster ever strikes. Every office that handles Electronic Patient Health Information (ePHI) should have a HIPAA Disaster Recovery Plan configured. The plan includes being prepared for any number of foreseeable events like theft or flood. 


Got Help? - A Guide to Navigating User Education and Resources


Getting a new software can be a mishmash of emotions. 

At first, you’re enthusiastic and everything is amazing. Eventually, you’re comfortable and have a basic understanding. And then it gets to a point where you’re frustrated by something you can’t figure out and end up Googling advice. 


Freedom of Mobility with MacPractice iPad Applications



FAQ - Mac OS Update Sierra



Backups - What You Need To Know


One of the most frequently asked questions of our support team is ‘How should my office configure the backups?’ We encourage you to take a moment and read over some recommendations MacPractice would like to make you aware of. 


TSI, Trustworthy Debt Collection


With the end of the year fast approaching, it is the perfect time to straighten up disorganized and past due patient account ledgers. 


Client Spotlight - Dr. Joshua Austin


It is in the lively city of San Antonio, Texas where Dr. Joshua Austin decided to set up his restorative dental practice several years ago with MacPractice. 

“When I decided to start my own practice, I knew that practice management software was one of the biggest decisions I was going to have to make,” Dr. Austin explained. “It was really something I took a lot of time and effort to examine and study and research...That's what started the ball rolling as far as me doing research and finding MacPractice and then coming to the decision I did.” 


Patient Portal - Improving Communication, Improving Care


With every secure message, a convenient form of communication is achieved between patients, office staffers and providers. 

Patient portals are becoming commonplace for many hospitals and medical offices as they not only enhances a patient’s experience with the office, but saves time for staffers by improving work flow. 


How can an all-in-one Mac dental software philosophy and design benefit your practice?


Dental software developers constantly make choices about how to allocate development resources. When a new feature or service needs to be developed, often developers must consider whether to do it themselves ‘inside’ or tightly integrated within their own product or to leave it to a third party to provide an alongside offering to their clients, sometimes faster, and possibly with less development investment required.

Here are a few software features that illustrate how additional time and investment by a developer can benefit your practice.


Faster Backups


As your practice grows, so does your database. The amount of time it takes to back up your database grows with it. There are a few things that can be done to make sure your backups are efficient.

First, backups are mostly constrained by the speed that you can write to the disk. This means that creating a backup locally (on your server’s hard drive) is often faster than creating the backup on an external drive. When creating a backup externally, all of the data needs to be written and then read again to translate it to “hash” or verify it. Instead of writing and reading, first create the backup locally. Once it is complete, move it over to an external drive. 


Do Better With MacPractice


Most practices run PCs using Windows–based applications. Windows has become the de facto standard for businesses, simply because it seems cheaper to use a Windows infrastructure than Mac.

But it only seems less expensive.


Automatic Backup Audit


Nothing says Spring quite like a painstaking, thorough review of the backup and data storage policies of your practice! 

Okay… maybe there are a few things. 


In the Event of a Stolen Computer


Complying with HIPAA to protect patient health information is your responsibility, but what do you do if your computer is stolen? Some of the biggest HIPAA violation fines have been due to stolen laptops. In several instances, a single stolen laptop has led to fines in excess of $1million.


3 Reasons Using Apple Computers Can Save Doctors Time And Money


The PC vs Mac debate has been around for more than 30 years. And while many are hardcore PC users and others are Mac Fan boys, there are some people in the middle who just want to use the best technology that works for them in their business and life and don’t really have an allegiance to either. Here are three reasons Apple computers can save doctors money.


Developer Code of Conduct Version 2.0


MacPractice was amongst the first to sign the EHR Developer Code of Conduct in June 2013. The Code offers principles for patient safety, technical innovation, and business integrity for EHR software developers.


Enable FileVault for Total Full Disk Encryption


Data encryption makes Electronic Protected Health Information (ePHI) indecipherable by hackers without your unique encryption key. MacPractice has 128-bit AES full disk encryption, protected by a strong password that is unique and also encrypted.

But what about securing the rest of your Mac?

You can enable FileVault for the security of your entire system outside of the MacPractice database. FileVault encodes the information stored on your Mac so that it can’t be read unless the login password is entered. Enabling FileVault reduces the risk of releasing Protected Health Information (PHI) in the event your computer is stolen. FileVault is the 128-bit AES full disk encryption system used within Mac OS X versions 10.7 and later. When you turn on FileVault encryption, a recovery key is created as a safety net so that if you forget your login password, you can reset it.


Secure Messaging... HIPAA requires it. Are you doing it? It's built in to MacPractice.


Join us for a free, live webinar on Doctor to Doctor Secure Direct Messaging with Attachments to learn how you can communicate with other providers using a Direct Address. Direct Secure email is the industry standard method for doctors to securely exchange HIPAA-protected health information, including referrals. You can easily send and receive referral information or share patient information directly from MacPractice, eliminating the costs, time, and inconvenience associated with paper.


  • Direct email is the future of secure, encrypted, HIPAA compliant doctor communication
  • The Direct Address protocol is the recognized industry standard with over 350,000 providers!
  • If you’ve used email before, you can easily learn to use Messaging in MacPractice.
  • Minimizes incomplete exchange of patient health information between providers during patient transitions.
  • Improve communication with other providers using an interoperable standard that works with many different software systems.


Integrated Network Fax in MacPractice


Join us for a free, live webinar on MacPractice Integrated Network Fax - the only integrated electronic fax and document management solution built specifically for a doctor's office. It allows you to enhance your practice productivity and workflow with networked access to faxes and documents.



Is Your Security and Data Encryption HIPAA Compliant?


Listen via Dental Software Advisor

"With all the recent buzz surrounding software data encryption and  HIPAA coupled with concerns over the immense fines that can be levied for non-compliance groups and practices have been asking for more clarification on this topic. To get a vendor’s viewpoint I thought I would go to one of the leading software vendors, MacPractice, and find out their thoughts on encryption, HIPAA, and how they address this often confusing subject. Following is a podcast with Mark Hollis, Macpractice CEO, and someone who is constantly concerned with having to keep up with security standards.


HIPAA Security Safeguards and Health Care Software



The Future of Health Care and the Precision Medicine Initiative



MacPractice Minute: February 24, 2016


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Register for the 2016 MacPractice User Conference

Join the MacPractice User Conference in June for the best learning experience, designed to increase skills and key knowledge while networking with peers. Learn how to do even more with existing solutions and see how fellow organizations have achieved success with MacPractice. Learn more…


Save Time and Money with Focused Conference Training


The National Learning Consortium’s claims that, “EHR implementation training is crucial to realizing the full potential of your EHR,” despite being one of the larger investments of implementation. For many busy practices, the investment is not just the cost, but also time. According to a 2012 National Center for Health Statistics survey, lack of adequate training is #4 among the top barriers to EHR adoption. The report estimates that over half of healthcare organizations under-allocated time for training on their EHR system.


Is Your Software Really Protecting Your Patients' Information?


As a doctor or office manager, complying with HIPAA to protect patient health information, including x-rays and photos, is your responsibility. You must understand the principles of data encryption and secure email, and how it can effect your patients. Join us to learn how important it is to understand security weaknesses in your practice software and prevent putting your patients’ information at risk. We will also discuss how to prevent liability for steep legal consequences by complying with the HIPAA Security Rule.


Patient Engagement


Patient engagement is one of the hottest topics in healthcare technology right now. Has your practice said, “I do” to patient engagement?


HIPAA: Steps to Secure Your Browser and Computer


HIPAA compliance is serious business and settlements from violations can carry fines ranging from thousands to millions of dollars. To stay in compliance, healthcare organizations must adhere to the Security Rule as well as analyze the risk and compliance with the requirements of the Privacy Rule, including those addressing business associate agreements (BAA) and the minimum necessary use of protected health information (PHI).


What to Consider When Switching Software


Change is inevitable. Whether you’re changing cell phone carriers, doctors, or CPA's, we all experience it in some form. Switching practice management vendors is a big decision that can cause anxiety and uncertainty. The biggest reason to not switch is simply fear. You owe it to yourself, your staff and your patients to use the most modern, robust, and secure software. 

Below is a list of reasons to switch software along with a comprehensive overview of things to consider when switching Practice Management Software.


Mobile Apps Transform a Visit to the Doctor


Like every business, doctor's offices run on computers and software. It's essential for scheduling, charting, storing patient records and billing. When a patient arrives in a traditional "paper" office they are handed a clipboard and required to complete the forms and "sign-in". Once the patient is finished, they return the clipboard to the staff and take a seat. The staff manually enters their information into the practice management software. Lots of paper and duplicate work. Not very efficient.

In a practice that uses mobile technology, the patient signs in on an iPad with MacPractice Patient Check In app without staff assistance. Because Check In exchanges data with practice management software, the patient is not required to indicate whom they are seeing or the time the software already knows. Checking in on the iPad interacts with Macs in the office to notify the doctor and clinical staff of the patient's arrival.


Five things you must know about software encryption of ePHI to comply with HIPAA


Recent events have made it imperative for dental practices to take note of cybersecurity weaknesses in their current practice software. If not, dentists and office managers put their patients at risk, are liable for steep legal consequences, and jeopardize the future of their careers. Here’s what every dentist and office manager absolutely need to know about securing electronic protected health information (ePHI).

Unless you’re a hacker, a spy or have worked for the government, data encryption is not on the top of your mind. Unfortunately, as the world becomes more digital each day, it is virtually impossible not to have your personal information spread around the World Wide Web in some way. Think about it, your credit card company, your bank, and your doctor have enough of your valuable personal information sitting on their computers or traveling over the Internet for your identity to be stolen by a hacker in Serbia.


Why MacPractice is Perfect for New Dentists


MacPractice is a technology innovator developing user-friendly practice management and clinical software for dentists. We are a software development company dedicated to building and supporting a superior line of products for Macs, iPads and iPhones. MacPractice DDS is multi-specialty and multi-discipline. MacPractice's 2014 CEHRT certification makes dentists who qualify eligible for as much as $64,000 in Medicaid and Medicare incentives. As a full service vendor, we provide everything new dentists need to start a practice. 

Integrated Practice Management and Clinical modules


Government Incentives for Pediatric Dentists


It is time to ditch your paper charts. The Medicaid EHR Incentive Program gives $63,750 to eligible dentists to transition from traditional paper charts to Electronic Health Records (EHR). The US is transforming healthcare and improving patient care by using EHR technology. This webinar informs Pediatric dentists about Electronic Health Records, the Medicaid EHR Incentive Program, and achieving eligibility to qualify for $63,750. It discusses how using EHR gives practices opportunities for growth and improved workflow. It's not can do it! Watch this short webinar to learn more.

Learning Objectives


DentalTown Interview with Mark Hollis, MacPractice CEO


MacPractice CEO, Mark Hollis is interviewed on the Dentistry Uncensored Video Podcast with Howard Farran. They discuss the history and future of dentists using Apple technology, what makes great software, the next generation of dentists, what to look for in dental technology, digital radiography that works natively on a Mac, and much more. Mark also addresses the benefits of ‘client server' software versus the cloud, ‘user pays' pricing so you only pay for what you need, and why Mac have lower IT costs and fewer viruses. Mark introduces Howard to the concept of ‘Total Cost of Ownership' with regard to software. TCO includes hardware (computers), software, training, support, downtime and more. Year after year, MacPractice has the lowest TCO in the industry and the happiest clients.

See an entertaining conversation between two industry veterans on the future of dental software and technology -


Apple Technology is Most Cost Effective for DDS


It can be confusing to buy or change software because often times the software can be misrepresented and dentists are lead to believe it can do things it can't, or vice versa. You can't run your practice without software and if it's not running smoothly, your practice isn't either.

Take into consideration the total cost of ownership, especially after the first year. TCO expenses include the cost of software, the server, IT consultant to set it up,ongoing IT support, and more. Most of this is commonly required when using Windows software to run the practice. MacPractice is different, very different.


Don't Assume Your Practice Management Software Can Do Anything


Choosing the right practice management solution is one of the most important business decisions you can make for your practice. When selecting your PM, you need to choose a vendor you can have a long-term relationship with.

Here are 8 tips to make sure your software is right for you:


Advanced Features Make MacPractice Game-Changing Software


MacPractice DDS is comprehensive practice management and clinical software with the most advanced features and abilities: robust charting, certified EDR/EHR, reputation marketing for online reviews, billing, recall and integrated online patient services. MacPractice also partners with top manufacturers of the most highly rated sensors, phosphor plate, panoramic, cephalometric, cone beam and intraoral camera solutions to provide built-in Mac-native digital imaging.

Going mobile will simplify your workflow. For quick and easy patient check-in and registration, check out the MacPractice Clipboard and CheckIn apps for iPad. These apps will reduce staff workload, eliminate the sign-in sheet and push data entry to the patients. iEHR provides dentists the ability to display x-rays and photos on an iPad in the exam room with the patient. Once you try these apps, you won't want to live without them.


Do I need to use ICD-10 in my Dental Practice?


Although ICD-10 is mostly used in medical offices and hospitals, it could be a potential requirement for procedures performed in dental practices if the procedures are billed on a medical claim form or sent to certain insurance payers.

Although ICD-10 was mandated by CMS, it is the "new normal" for coding in the healthcare insurance industry, not just for Medicare and Medicaid, so even if your office does not bill procedures to Medicare or Medicaid, you may still be required to comply with ICD-10 with your other payers.


Practice Management Software Checklist


12 Questions to Ask Before Selecting Your Next Dental Practice Management Software

Choosing the practice management software that's right for your practice is an important decision, whether you're opening a new practice or transitioning from another product. Your practice management software is the nerve center of your practice. It has to be flexible enough to integrate with new technology, new platforms, and the requirements in government regulations and reimbursement. It also needs to be intuitive to work the way you think, and provide stability and security.


MacPractice Scheduling Ability in 5.1


The MacPractice Scheduling Ability, updated in MacPractice version 5.1, provides your practice with the streamlined, powerful scheduling tools it needs while maintaining the look and feel of the operating system you love. We're excited about the changes we've made and would like to share with you some of the great things you'll see when you update, as well as some suggestions for tailoring your calendar to your liking.


Backup Recommendations


With the end of the year quickly approaching, we encourage you to review the backup and data storage policies of your practice. MacPractice Support recommends creating backups on an external device or disc daily. We also recommend that you rotate the backup media for each day of the week your practice is open to inexpensively reduce the impact of a potential device malfunction. We further suggest that you label each drive or disc with the day of the week to avoid confusion (Monday Backups, Tuesday Backups, and so on). Retain at least one backup for the following time periods:

  • The last 2 business weeks or 10 business days
  • The end of every month  
  • The end of every quarter 
  • The end of the fiscal year


Is MacPractice Right For My Practice?


If you are considering MacPractice as your EHR vendor and partner in practice, join us for an upcoming webinar. The live webinar is hosted once a month on a Friday afternoon, and offers an introduction to our software along with a Q&A session for specific questions. During the hour long event, we will discuss the history of MacPractice, utilizing Macs in your practice, features and abilities available in MacPractice, questions and answers, and other topics.

Sign up 


Are You Ready For ICD-10?


MacPractice is compatible with ICD-10. In fact, MacPractice is compatible with many code systems, such as SNOMED, CPT, and LOINC codes. In MacPractice 5, we added a new Code Mapping feature to allow the use of multiple coding systems across different features as required.

Did you know that the 13,000 ICD-9 codes currently used become 68,000 codes with ICD-10? Just as you do not use all 13,000 codes now with ICD-9, CMS assures that your practice will still only use a small subset of ICD-10 codes. Also, the transition to ICD-10 does not affect the use of CPT codes for outpatient and office coding. Only diagnosis and inpatient procedure codes are expanded. With that in mind, here is how you can prepare:


Ten things to love about EHR


Among the many new features in MacPractice 5 is one of our newest Abilities, MacPractice EHR. EHR brings the functionality of the iEHR app for iPad to the desktop. To see a video introduction to EHR, click here. The list below contains 10 things to love about EHR. 



New in MacPractice 5


We are pleased to introduce you to our best version of MacPractice yet! There is so much to love about MacPractice 5. Please allow us to introduce you to some of the newest Abilities and Features, including ICD-10 capability, the EHR Ability, and the Messaging Ability. We also updated the Patient Portal, added Treatment Plan comparisons, and redesigned the MacPractice UI with improved searching capabilities through the Patient Selector. Watch our New In MacPractice 5 video for a tour of new features.  

If each of the computers in your office meets the MacPractice 5.0 System Requirements, contact us at or (877) 220-8418 to request the update! Contact us Monday - Thursday 7:00AM - 6:00PM CST, or Friday 7:00AM - 5:00 PM CST.


Why You Can Afford MPUC


We will admit it - we are a little biased about the effectiveness of MPUC experience here at MacPractice. We cannot help it. We have seen our MacPractice User Conference series do some amazing things for our clients.

  • We have seen new clients jumpstart their office at MPUC, then hit the ground running with the lasting knowledge gained.
  • We have seen long time clients discover features with the enthusiastic realization that they can improve their work every single day from then on.
  • We have seen overwhelmed Practice Managers leave empowered.
  • We have seen Meaningful Use evolve from a monster (as one client put it) to deep workflow knowledge and real incentive payments.
  • We have seen offices inspired to become completely paperless, then gain the practical skills to achieve their goal.

These are experiences we have had with MPUC. If you have not attended MPUC before, you might recognize the value of the experience, but be more concerned about the cost. After all - even the most impressive experiences and insights cannot often be translated into concrete variables for return of investment calculations.


Why Billers Should Attend MPUC


The MacPractice User Conference offers many benefits unique to each member of the office staff. Each of our conference sessions is packed with insights and tips for productivity, efficiency, and happier patients and staff! This year, healthcare practice billers are under more pressure than ever before with the upcoming ICD-10 transition in October. MacPractice has a full range of features and services designed to streamline the billing process, from eClaims to eStatements and beyond. If you want to learn how to increase billing productivity, join us at MPUC in NYC, July 9-11, 2015. 


MacPractice User Conference


Held July 9-11, 2015, the MacPractice User Conference in New York City will be our biggest conference yet. The MPUC series is simply the best MacPractice learning experience available.  This event is all about helping you save time and by being more productive with MacPractice. Our classes focus on advancing skills for everyone in your office. This strategic event is designed to increase skills, key knowledge, and direct experience, all while networking with the MacPractice user community in a fun atmosphere.

MPUC attendees have the opportunity to focus on role specific training with their peers from around the world. Each member of the practice staff learns collaborative skills to help your entire team decrease costs, increase productivity, drive revenue, improve patient experience, and enhance safety and security.


Yankee Dental Congress and EPCS


If you plan on attending Yankee Dental Congress in Boston this week, please visit us at Booth #1129 to catch a glimpse the latest MacPractice DDS features. We are also honored to exhibit at Dr. Paul Feuerstein's High Tech Playground (Booth 444). Watch this video to see Dr. Paul Feuerstein of Dentistry Today talk to MacPractice CEO Mark Hollis about integrated online patient services, EHR Certification, enhanced data security, and more.


EHR implementation, adoption still face challenges: Part 1


In a series of interviews with Tony Edwards, Editor in Chief of, MacPractice CEO Mark Hollis shared his views on EHRs in the dental practice, including the history and future challenges.

"We are in a long and challenging process of changing healthcare in the U.S.," Hollis said. "Besides collecting statistical data nationally to improve population health and clinical outcomes, the government is striving to make it possible for all patients to access all of their clinical information securely."


What dentists should know about EHR certification before Jan. 1, 2015


By Mark Hollis

Dentists will be happy to learn they can still receive government incentive payments for the adoption of Electronic Health Records (EHRs) for 2014 and 2015 if they acquire (or already have) certain certified software with EHR.

Dentists who want to participate and receive government incentives of $63,750 per provider for Medicaid, even those who have not done anything yet, can still receive a first-year payment of $21,250 per provider for 2014 if they qualify, and that's a great way to end the year! They just need to purchase 2014 Edition Certified software, such as MacPractice DDS MU 5.0, this year.


MPUC: Top 10 Sessions for Your Vision


Whatever you aspire to do with your practice, no matter your office role, we have a session at MPUC designed to help bring your vision to life. We've listed the top ten frequently asked questions below, along with the MPUC Session designed to answer each. For a full itinerary or to register for MPUC, visit our User Conference website. 


3 Reasons You Should Attend MPUC


MPUC is your chance to develop new skills, discover new features, and prepare your office for a successful future. If you've attended past conferences, you know MPUC is designed to help you regain your focus with serious learning and serious play. For anyone new to the MPUC scene, here are 3 reasons you should attend to learn, connect, and change your office.


WWDC14: Opportunities and Challenges for Healthcare IT


Editor's Note: This post is about future Apple developments. Never update to a new OS or iOS version until MacPractice and any third party vendors have announced a compatible version of your software or hardware drivers.

Each year, the Apple Worldwide Developers Conference (WWDC) brings highly anticipated announcements of upcoming Apple technologies to the global community of Apple developers and consumers. Software reigned at this year's WWDC14 event, which introduced two new operating systems: iOS8 and OS X Yosemite. Apple has re-envisioned their product environment, connecting mobile devices and desktop devices with features like Continuity, which allows users to seamlessly select the right device for the right moment.


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