Excellent Electronic Healthcare Records (EHRs) are designed with the flexibility to serve varied health populations and reliable technology, while remaining a great value affordable for small practices. However, many doctors and healthcare professionals feel that software can hinder their workflow and impact the amount of time they are able to spend with patients. Simply put - even popular EHRs aren't exactly popular with those that use them most.
Clearly, there's good reason for that position. Not all software systems are meeting the goals that practice’s have for them when they decide to invest, but despite their imperfections, 96% of practices in the US now use clinical or practice management software (or both.) That's a lot of people using software they don't enjoy! No wonder EHRs get a bad reputation.
Software systems with high user satisfaction ratings like MacPractice consistently display a recurring trait - they develop their product based on feedback from healthcare professionals that use the software in their jobs everyday. As the market for all-in-one clinical and financial features in software grew, vendors often focused solely on practice management features at the expense of developing robust clinical features and usability. The EHR market was suddenly flooded with companies that had never worked with doctors or any other type of clinician creating software for data entry - certainly not clinical interviews or exams where a patient was present.
A major complaint of clinical software products is that they present a barrier between doctors and their patients. At MacPractice, we believe a major goal of any quality, modern healthcare software should be to allow doctors to spend more time working with patients than paperwork. This means clinical software must adapt to meet a variety of specialties, situations, and scenarios. This is why we develop our software based on feedback from actual clients and the experiences they have in their practices.
To learn more about our philosophy on software development and user feedback, click here.