The demands of healthcare billing tend to fluctuate with patient demand, insurance industry changes, employee turnover, billing staff vacations and leave, and backlogs of aging claims. Sometimes these needs, while critical, are only temporary. Hiring a billing service hourly or even just short-term can get your billing back on track, while quickly addressing the fluctuation.
Each appointment no-show that hits your schedule costs your practice a lot of money! Non-attendance costs practices close to $970 million per year.  With non-attendance rates generally between 15% and 30% in outpatient health , just one skipped appointment increases overall waiting times and cost of care, while reducing appointment availability, patient satisfaction, and the quality of patient and staff relationships.
Many people are inseparable from their smartphones and computers, constantly using them to text, email and browse the Internet. Doctors and their staff are no exception, and that creates serious potential problems since the cause of most data breaches is attributed to human error using a connected device.
Healthcare offices that use cloud-based solutions are especially at risk since the systems require a constant Internet connection, and the Internet is the conduit for ransomware and malware designed to access and steal patient data.
It is no secret that businesses love Mac products because employees prefer them, but IBM claims that every Mac purchased actually saves the company money. They should know - IBM is the largest user of Macs, supporting more than 100,000 devices. The company sees $535 in savings per Mac over 4 years!
According to Fletcher Previn, VP of IBM’s Workplace as a Service, when IBM let employees choose the device they wanted, the company enabled and supported 90,000 Macs in a little over a year. They now add an additional 5,000 Macs per month. Every single one of those Macs is actually making IBM money. They found that PCs cost around 3 times as much to manage and create double the number of support calls. Macs pay for themselves over the life of the device in reduced support burden. Adding to the Mac savings is that hard drive encryption, antivirus protection, and security features like Gate Keeper and SIP are macOS native.
Did you know that the average practice spends up to $162 every month on faxing. For every 5,000 fax pages, these costs include $72 on toner, $50 per case of paper and $40 for each fax line – this doesn’t even factor in staff cost, time and disruption. If you consider office staff spends approximately 2 minutes per fax – going to and from the fax machine, manually dialing numbers, printing and filing transmission reports, scanning faxes into charts and locating or duplicating work to find faxes or fax them again. Now, think about the number of faxes your practice gets every day. Multiply each of those two-minute segments by the rate you pay your office staff - that's how much faxing is costing your practice and it’s always more than what doctors think it is.
The internet has changed the way we obtain information and learn. In the past 10+ years, there has been an increasing emphasis on e-learning as a way to educate and advance knowledge. And while, there is no question that e-learning has benefits and its place, instructor-led, live training is still effective and has its place in your journey for life-long learning in a blended learning environment. Here are six reasons to consider going to a live event this year.
With all the distractions these days, it’s hard to focus. Attending an instructor-led training in a live setting allows learners to better concentrate on what it being taught. No one is stopping by your office, your phone isn’t ringing, there are no pings from your Mac alerting you to a new mail message or that funny cat video everyone is talking about.
It’s also common during e-learning to multi-task and take phone calls, answer emails or do other things. So while you might get credit for taking a course this way, did you really learn anything? Sometimes, we need to get out of our “plugged in” world to truly pay attention.
While word of mouth has been effective for the past hundred years, the term is quickly becoming less literal. Patients are no longer strictly asking friends and family for their input on a new provider, but are turning online to see what others have to say. According to a 2014 survey by Bright Local, doctors and dentists were the second most searched businesses; restaurants were number one. As of this year, Bright Local also found that 87% of consumers trust an online review as much as a personal recommendation.
With this in mind, providers need to be aware of the reputation that prospective patients are seeing on sites such as Google, Facebook, Yelp and Vitals, just to name a few. With the potential for reviews to be across multiple platforms, it can make reputation management a difficult task.
It has been a great debate over the years: Which is cheaper to manage, a Mac or a PC?
While Macintosh computers can boost a higher price tag for upfront cost, a recent study from IBM says that Mac computers are three times cheaper to manage than a PC system, and they have the savings cost to back it up.
IBM saves an average of $133 dollars for every Mac computer used, with savings as high as $270 per mac computer. That might seem like a small number to some, but multiply that by 90,000 Mac users and the end result is impressive.
Could you use an excellent, permanent or temporary billing management service?
MacPractice Business Services, which offers a unique billing services division comprised of highly knowledgeable and experienced billers that provide devoted service to ensure your office’s financial success.