MacPractice Support is Unparalleled

The MacPractice support department is dedicated to providing the absolute best customer support experience possible to you and your staff. We answer calls live at least 70% of the time. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.

What our clients have to say about our support

"I spoke with Alan Moore who is just terrific! He is an A+ asset to your company. He walks you through problems taking his time and making any computer unknowledgeable person feel very computer literate."
- Barbara with Dr Pertchik

"The reason we went with your new company is that your group was always the most helpful & friendly. When working on a problem, you always keep us updated and never leave us hanging. We appreciate all of you."
- Sue with Dr. Moldenhauer

"I've done tech support and I've received tech support. So I know both sides. I always did my best to treat people the way I want to be treated. And that 's exactly the kind of service I received from Alan @ MacPractice. Thank You !"
- Ruthie with Matzner Clinic

Apple Support

Local On Site Support

We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant. Of course the on site services of these consultants are not included in your support contract.

MacHealth Support

Because Patrick Clyne, the original author of DentalMac is the Director of MacPractice Product Development, and Alan Moore, the most experienced tech support person on the planet when it comes to diagnosing and repairing MacHealth data files, there is no company better equipped to examine damaged data files and repair them. None.

If there is a possibility of your files being damaged, we realize that you may not know whether you should go to a backup or continue entering new data until we can provide you with results. You may be unable to use MediMac, DentalMac, and ChiroMac except to look at existing information. We will do our very best to help you as quickly as possible. If you have access to a broadband Internet connection you can copy your files to our server so that we can get to work quickly. We can instruct you through copying repaired files back to your server if necessary. This alone can eliminate the loss of 1 to 2 days for shipping. This service is included in your support contract.