The MacPractice support department is dedicated to providing the absolute best customer support experience possible to you and your staff. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
In addition to our support department, MacPractice provides a robust and thorough Help section included in the software that can provide immediate assistance and training to you and your staff. The MacPractie Help section includes:
"I spoke with Alan Moore who is just terrific! He is an A+ asset to
your company. He walks you through problems taking his time and making
any computer unknowledgeable person feel very computer literate."
- Barbara with Dr Pertchik
"The reason we went with your new company is that your group was always the
most helpful & friendly. When working on a problem, you always keep us
updated and never leave us hanging. We appreciate all of you."
- Sue with Dr. Moldenhauer
"I've done tech support and I've received tech support. So I know both
sides. I always did my best to treat people the way I want to be treated.
And that 's exactly the kind of service I received from Alan @ MacPractice.
Thank You !"
- Ruthie with Matzner Clinic
Read More Testimonials
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant. Of course the on site services of these consultants are not included in your support contract.
Because Patrick Clyne is the original author of DentalMac and the Director of MacPractice Product Development, MacPractice is the most experienced support team on the planet when it comes to diagnosing and repairing MacHealth data files.
If there is a possibility of your files being damaged, we realize that you may not know whether you should restore a backup or continue entering new data until we can provide you with results. You may be unable to use MediMac, DentalMac, or ChiroMac except to view existing information. We will do our very best to help you as quickly as possible. If you have access to a broadband Internet connection, you can copy your files to our server so that we can get to work quickly. We can instruct you through copying repaired files back to your server if necessary. This alone can eliminate the loss of 1 to 2 days for shipping. This service is included in your support contract.