MacPractice Support is Unparalleled
The MacPractice support department is dedicated to providing the absolute best customer support experience possible to you and your staff. We answer calls live at least 70% of the time. Clients experiencing problems causing their system to be down are contacted within a maximum of 90 minutes if we are not able to answer live. We will do everything we can to get you up and running again quickly.
What our clients have to say about our support
"I spoke with Alan Moore who is just terrific! He is an A+ asset to
your company. He walks you through problems taking his time and making
any computer unknowledgeable person feel very computer literate." - Barbara
with Dr Pertchik
"The reason we went with your new company is that your group was always the
most helpful & friendly. When working on a problem, you always keep us
updated and never leave us hanging. We appreciate all of you." -
Sue with Dr. Moldenhauer
"I've done tech support and I've received tech support. So I know both
sides. I always did my best to treat people the way I want to be treated.
And that 's exactly the kind of service I received from Alan @ MacPractice.
Thank You !" - Ruthie with Matzner Clinic
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Apple Support
As a Premier Apple Developer and a longtime member of the Apple Consultant Network, we have access to top tier support from Apple should we require it to support you.
Local On Site Support
We will refer you to a MacPractice field representative if available in your region and work closely with them should you require on site support. If not, we can help you find a local certified Apple Consultant to assist you with your hardware and software installation, or we will work with your preferred consultant. Of course the on site services of these consultants are not included in your support contract.
MacHealth Support
Because Patrick Clyne, the original author of DentalMac is the Director
of MacPractice Product Development, and Alan Moore, the most experienced
tech support person on the planet when it comes to diagnosing and repairing
MacHealth data files, there is no company better equipped to
examine damaged data files and repair them. None.
If there is a possibility of your files being damaged, we realize that you
may not know whether you should go to a backup or continue entering new
data until we can provide you with results. You may be unable to use
MediMac, DentalMac, and ChiroMac except to look at existing information.
We will do our very best to help you as quickly as possible. If you have
access to a broadband Internet connection you can copy your files to
our server so that we can get to work quickly. We can instruct you through
copying repaired files back to your server if necessary. This alone can
eliminate the loss of 1 to 2 days for shipping. This service is included
in your support contract.
Contact us today and experience the MacPractice difference for your practice!
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