Many of Mickey and Mark's MacHealth clients permitted their support contracts to lapse and relied solely upon them for years. Mark was a long time member of the Apple Consultants Network (ACN) and the Association of Macintosh Trainers. He and Mickey completed Apple's Mac OS X Help Desk Essentials course. They served HCC and WebMD as the resident Apple hardware experts for MacHealth customers.
"Our business is client-centric. Without a customer in need, there is no business. Once we understand a client's needs, our business goal becomes the satisfaction of that need. We have created business relationships, achieved professional credentials, and engage in daily research in order to be in a position to satisfy our clients. We always want the client to feel that he/she has gotten much more than they paid for, whether we provide hardware, software, installation, training or consulting.